Client

Amdocs

Overview

Amdocs is the recognised market leader for customer experience systems. They deliver the most advanced business support systems (BSS), operational support systems (OSS), network control systems and service delivery platforms to service providers in more than 60 countries around the world.

Positions

Consulting Director

Challenge

Amdocs was redefining their value proposition, changing the way telecommunications and financial services companies interact with their customers, through "integrated customer management", delivering a strong customer experience.

The role of the Consulting Director was required to identify, develop and manage client opportunities. This person was to direct the technical, business, and personnel aspects of consulting engagements and lead sales efforts both with existing clients and prospective ones. The role required strategic consulting expertise across CRM/Call Center, Billing and OSS, coupled with business development experience and technical knowledge.

Solution

We successfully identify and presented candidates with a scare mix of sales experience, commercial accumen and a strong systems / technical knowledge who could lead large client engagement projects, managing $20m programs. This was completed within 4 weeks.